![]() ![]() Some banks also offer an online customer service chat that can assist you. If submitting your chargeback request online is not an option, you can call your bank via the phone number on the back of your credit card or customer service phone number. If you can not find this easily, search the bank’s online help pages for “Dispute a charge” or “Chargeback.” While many chargebacks can be initiated online, your bank may require a phone call for large chargebacks or for chargebacks requiring additional documentation. Usually, you will have the ability to dispute a charge through the web page listing all of your transactions. Many larger banks will allow you to initiate or process most disputes entirely online. Often the easiest way to submit a chargeback request is through your bank’s website. Regardless of how you initiate your chargeback request, your bank will walk you through providing the information they require. To dispute a charge and submit a chargeback, you must identify the transaction in question and work with your credit card issuer to initiate the process. Several credit cards offer loss, damage, theft or return protection as part of its benefits and many credit cards offer extended warranty protection. ![]() Fortunately, many credit cards offer these additional protection for consumers. Generally, chargeback abilities are limited to 120 days from the date of purchase and are not meant as a way to protect against loss, damage or theft after a product has been delivered or as an extended return protection or warranty benefit. Incorrect amount-The amount charged was incorrect.A recurring billing was not stopped-A subscription service continued to be billed after you canceled it.Return credit not processed-You returned an item or canceled a service within a merchant’s return policy and never received credit for the return. ![]()
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