This page is meant for solving recording problems. The page “Active Calls (All)” is now enabled. In the Apresa web interface, go to: Options → System settings → VoIP settings → Collect information about all calls. See also chapter “Solving Problems for Passive Recording” of the Call Recorder Apresa manual.ģ.1 Turn on “Collect information about all calls” ğor more advanced tracing (raw wave etc.) see separate document (Apresa – TDM procedure.pdf).ShCtiDSTxxx and ShCtiAPIxxx of the relevant time period. Collect log files in Tools > System > Archive log files. This logging can be switched on while the system continues to record. ğor more detailed logging (for Synway), in Options, System settings, advanced, enable “Digital TDM Detailed Logging”.The regular log files are usually enough if there is a (small) Caller ID problem.The log files contains the latest VoIP trace (.pcap) inside it (only one trace, but one file per network interface), but if you download again, the VoIP trace will be gone.This does not contain the user list and their properties. The log files contain the configuration in the file config.dump.tgz extension and can be opened / checked with 7zip – when the problem might be in the hardware or in the Linux drivers. – it is a busy system, or the failure happened a long time ago (if reproducable, better take out a new log shortly after the problem happens) The extended log files can be a lot bigger, but are needed when: Tools, System, Download Log Files, or Download Extended Log files.are helpful and often essential for analysis. – date & time of the problem / call, and other details, such as phone numbers that should have been detected etc. If the problem is not (easily) solvable, some information can be useful:.Is Apresa updated to the latest version? (see changes in online Apresa change log).Is the problem in Apresa, or is the problem in the environment of Apresa?.ĝid it work before? If so, what has changed?.When trying to find out what is exactly the problem, you can ask some questions. Search for: Search Button Apresa Support: Diagnosing and Solving Apresa Problemsģ.
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